Question 1

How quickly can you fix my sensor issues?

Accepted Answer

At Garage Door Norton, we understand that malfunctioning garage door sensors are both a safety hazard and a major inconvenience. In most cases, we can diagnose and repair sensor issues within the same day you call us. Our service vehicles are fully stocked with replacement sensors for all major brands, including LiftMaster, Chamberlain, Genie, and Craftsman.  When you call, our dispatcher will ask a few questions about the symptoms—such as whether the door reverses unexpectedly, the sensor lights are blinking, or the door won't close at all. This helps our technician arrive prepared with the right parts. Most sensor repairs take 30-60 minutes once our technician is on-site.  For emergency situations where your garage door won't close and security is a concern, we offer priority emergency service 24/7. Simply call 1-508-715-3361 and let us know it's urgent.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor problems are among the most common issues we encounter, and they can stem from several causes:  Misalignment: The two sensors on either side of your garage door must be perfectly aligned to communicate. Even a small bump or vibration can knock them out of alignment. You'll usually notice the indicator lights blinking rather than staying solid.  Dirty Lenses: Dust, cobwebs, and debris can accumulate on the sensor lenses over time, blocking the infrared beam. A simple cleaning with a soft cloth often resolves this issue.  Wiring Problems: The wires connecting your sensors to the opener can become damaged, frayed, or disconnected—especially if they're exposed to moisture or pests.  Sunlight Interference: Direct sunlight hitting the sensors can sometimes interfere with the infrared beam, causing false positives. This typically happens at specific times of day.  Failed Components: Like any electronic device, sensors can simply wear out over time. If cleaning and realignment don't work, the sensors themselves may need replacement.  Power Issues: Check if the sensors are receiving power. A tripped breaker or loose connection can cause them to stop working entirely.  Our technicians can quickly diagnose which issue is affecting your system and provide the appropriate solution.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes! We understand that a new garage door installation is a significant investment in your home, which is why we offer several financing options to make it more affordable:  0% Interest Financing: For qualified buyers, we offer 0% APR financing for up to 18 months on new door installations. This allows you to spread the cost over time without paying any interest.  Low Monthly Payments: Our financing plans start as low as $99/month for a complete new door installation, including the door, opener, and professional installation.  Quick Approval Process: Our financing application takes just a few minutes, and most customers receive an approval decision within seconds. We work with multiple lenders to find the best option for your situation.  No Prepayment Penalties: You can pay off your balance early at any time without any additional fees.  To learn more about our financing options or to get pre-approved, give us a call at 1-508-715-3361 or mention financing when you request your free estimate. Our team will walk you through all available options and help you find a payment plan that fits your budget.  Remember, a new garage door can increase your home's value and curb appeal while reducing energy costs—it's an investment that pays for itself over time.

Question 4

What brands of garage doors do you install and service?

Accepted Answer

We're proud to be authorized dealers and service providers for all major garage door brands, including:  Doors: Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, Haas Door, Martin Door, Raynor, and more. We carry steel, aluminum, wood, and composite options in every style from traditional raised panel to modern full-view glass designs.  Openers: LiftMaster, Chamberlain, Genie, Craftsman, Linear, and Overhead Door brand openers. We install belt-drive, chain-drive, and wall-mount units with smart home integration options.  Our technicians are factory-trained and certified on all these brands, ensuring your door is installed correctly and your warranty remains valid. We also service older and discontinued brands—if you have a garage door, we can fix it.

Question 5

How long does a garage door installation take?

Accepted Answer

A typical residential garage door installation takes between 3-5 hours, depending on several factors:  Standard Single Door: 2-3 hours for a straightforward replacement where the existing tracks and opener are in good condition.  Standard Double Door: 3-4 hours for a two-car garage door replacement.  Complete System Replacement: 4-6 hours if we're also replacing the tracks, springs, and opener along with the door.  Custom or Specialty Doors: Full-view glass doors, carriage house doors, or custom sizes may take 5-7 hours due to additional complexity.  Our installation includes removal and disposal of your old door, professional installation of the new door and all hardware, programming of remotes and keypads, a complete safety inspection, and instruction on proper operation and maintenance.  We always aim to complete the job in a single visit so you're not left without a functioning garage door overnight.

Question 6

What is included in your maintenance tune-up service?

Accepted Answer

Our comprehensive 25-point maintenance tune-up is designed to extend the life of your garage door and prevent costly repairs. Here's what's included:  Safety Inspection: We test the auto-reverse feature, check sensor alignment, and inspect all safety mechanisms to ensure they're working properly.  Hardware Tightening: We tighten all bolts, brackets, and hinges that can loosen over time due to vibration.  Lubrication: All moving parts including springs, hinges, rollers, and tracks are lubricated with professional-grade lubricant to ensure smooth, quiet operation.  Spring Tension Adjustment: We check and adjust spring tension to ensure proper door balance, which reduces strain on your opener.  Track Alignment: We inspect and adjust track alignment to prevent binding and uneven wear.  Roller Inspection: We check rollers for wear and replace any that are damaged or worn.  Cable Inspection: We inspect cables for fraying or damage that could lead to failure.  Weatherseal Check: We examine the bottom seal and weatherstripping to ensure a tight seal.  Opener Diagnostics: We test opener operation, adjust travel limits, and check force settings.  Regular maintenance (recommended annually) can extend the life of your garage door system by 5-10 years and help you avoid emergency repairs.

Question 7

Are your technicians licensed and insured?

Accepted Answer

Absolutely. Every Garage Door Norton technician is:  Fully Licensed: We maintain all required state and local licenses for garage door installation and repair in Massachusetts.  Comprehensively Insured: We carry general liability insurance and workers' compensation coverage, protecting you from any liability if an accident occurs on your property.  Background Checked: Every team member undergoes a thorough background check before joining our company.  Factory Certified: Our technicians complete ongoing training and certification programs from major manufacturers including LiftMaster, Clopay, and Amarr.  IDEA Members: We're members of the International Door Association, demonstrating our commitment to industry best practices and continuing education.  When you hire Garage Door Norton, you can be confident that trained, professional technicians who take pride in their work are handling your garage door.

Question 8

What should I do if my garage door won't open or close?

Accepted Answer

If your garage door won't operate, here are some troubleshooting steps before calling for service:  Check the Power: Make sure the opener is plugged in and the outlet has power. Try resetting the circuit breaker.  Test the Remote and Wall Button: If one works but not the other, the issue may be with the remote batteries or the wall button connection.  Check the Safety Sensors: Look for blinking lights on the sensors near the floor. Clean the lenses and make sure nothing is blocking the beam.  Look for Obstructions: Check the tracks for debris, ice, or objects that might be blocking the door.  Check the Emergency Release: If the red emergency release cord was pulled, the door won't operate with the opener until it's re-engaged.  Listen for Sounds: Does the opener make noise but the door doesn't move? This could indicate a broken spring or stripped gear.  Check for Visible Damage: Look for broken springs (usually above the door), frayed cables, or bent tracks.  If these steps don't resolve the issue, or if you see broken springs or cables, call us immediately at 1-508-715-3361. Don't attempt to repair springs yourself—they're under extreme tension and can cause serious injury.

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